Lean Service – Stand Alone Courses

Stand Alone Lean Training: Service/Office – $99.00/each

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Our Stand Alone Lean Training workshops are interactive eLearning training modules intended for anyone employed in a service industry or works in an office administration environment. This includes all forms of governments, law offices, advertising agencies, financial institutions, and many more that work in, or are transitioning to, a Lean workplace. These workshops will introduce you to Lean Tools and give you the background and perspective to make the best decisions for you or your organization’s paths to process excellence. Our workshops will help you learn or reinforce the fundamental concepts and application of basic Lean tools essential to get you there.
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Introduction to Lean Concepts: Service/Office

Length: 1.5 hours

Introduction to Service/Office Lean Concepts lays out the basis for understanding the Lean concepts, recognizing waste, and grasping the Lean system as a whole. It is based on years of cases within organizations ranging from Governments to financial institutions to agencies with the goal of unlocking the true potential value to the customer.

Training Course Content

  • Advantages of going Lean in an office/service environment
  • The nine kinds of waste, with office/service examples
  • Lean attitudes and metrics
  • Overcoming obstacles to Lean transformation
  • Lean as a total system – a cultural shift
  • Mapping the patient-centric Value Stream – the meaning of end-to-end transformation
  • The ongoing Lean journey in office/service organizations

lean training and certificationOnly $99.00 + tax!

Value Stream Mapping: Service/Office

Length: 1.0 hour

A value stream is the set of all activities, from request to delivery, used to provide a product or service to our clients. Understanding and improving our processes as integrated end-to-end systems is fundamental to real and sustainable improvement.

Enterprise Value Stream Mapping® is a lean technique that provides this end-to-end ‘systems’ perspective for analysis and coordinated improvement. EVSM® provides a roadmap and shared vision, and an actionable plan. Applied to service/office environments, this results in a cycle of continuous sustainable improvement in meeting our clients’ needs.

Training Course Content

  • The value stream and Enterprise Value Stream Mapping®
  • Six major steps in value stream improvement using EVSM®
  • Differences between process mapping and value stream mapping
  • Identifying the value stream or value stream family
  • Developing the current-state value stream map
  • Analysis of the current-state, client demand, takt time, waste
  • Developing the future-state value stream map and implementation plan
  • Sequence and coordination of improvement activities
  • Execution of the plan through kaizen improvement teams

lean training and certificationOnly $99.00 + tax!

Kaizen Events: Service/Office

Length: 1.5 hours

Kaizen, Japanese for “improvement for the better”, is at the core of Lean, both practically and culturally. Kaizen events are structured sessions where workers build action plans to correct deficiencies, usually identified previously in a Future State Implementation Plan. For office/service workers who are passionate about delivering top quality service, these events are the moment of truth where they take on the barriers that stand between them and their customers.

Training Course Content

  • The meaning of Kaizen in an office/service environment
  • Kaizen Events, the patient-centric Value Stream Map, and the Future State Plan
  • Responsibilities of the Value Stream Leader and Kaizen Event Leader
  • Cross-functional Kaizen teams, types of Kaizen
  • How a Kaizen Event is initiated, event constraints
  • Basic team problem-solving tools, Brainstorming, Five Why
  • Root Cause and the Cause and Effect Diagram
  • The Kaizen Event Problem-Solving Process
  • Identify the problem, measure, analyze, generate solutions
  • Select the solution, implement, evaluate, standardize
  • Sustaining Kaizen improvements

lean training and certificationOnly $99.00 + tax!

5S Workplace Organization: Service/Office

Length: 1.5 hours

5S, an acronym for “sort, set-in-order, shine, standardize, sustain”, is a simple yet powerful method for transforming the physical workspace. Frequently applied to busy areas, 5S helps create an orderly environment to support Leaner processes, while making safer facilities that are pleasant for workers and reassuring for patients.

Training Course Content

  • The origin, structure, and benefits of 5S in an office/service environment
  • “Red-tagging” to identify and remove unnecessary material from the workplace
  • Necessary processes to improve access to materials and equipment: the sorting process
  • The role of cleaning in maintaining quality and throughput
  • Creation and use of procedures, policies, and job aids associated with 5S activities
  • Roles and functions in the monitoring of, and improvements to, 5S processes

lean training and certificationOnly $99.00 + tax!

Mistake Proofing: Service/Office

Length: 1.0 hour

Mistake Proofing is an established Lean technique for identifying key sources of error and implementing devices, mechanisms, and methods to prevent mistakes from occurring and, when they do occur, from harming individuals, and the organization.

All systems are subject to error, and it is critical for organizations to have processes in place that reduce both the incidence and the potential impact of mistakes.

Training Course Content

  • Three primary sources of error and the relation between errors and defects
  • Mistake Proof, Failsafe, Poke Yoke, and Jidoka, with everyday examples
  • Characteristics of Mistake Proofing devices, mechanisms, and methods
  • Four levels of Mistake Proofing, with service/office examples
  • The role of the Value Stream in a continuous problem solving cycle
  • Mistake Proofing and Conventional Wisdom
  • The value of 5S in Mistake Proofing
  • Examples of colour coding, positioning assists, and devices for Mistake Proofing
  • Mistake prevention, standardized operating procedures, and checklists
  • Mistake Proofing document design

lean training and certificationOnly $99.00 + tax!

Achieving Flow: Service/Office

Length: 1.5 hours

This course describes key concepts of ‘flow’ and ‘pull’, including: the relationship of flow to client value, analyzing flow within the value stream, removing barriers to flow, improving layout to support flow, how to create a ‘pull’ environment, and methods for balancing work and facilitating flow.

Training Course Content

  • Flow and the principles of Lean
  • Benefits of improving flow for internal and external clients
  • Takt time as the measure of client demand, variable demand
  • Flow, pull, push, and challenges that impede flow
  • Analyzing flow within the value stream
  • Process and how batch size affects flow
  • Signs of poor flow, value stream map, kaizen events
  • 5-S and flow, impact of motion & transport, turnover, errors, extra processing
  • Steps to improve layout for flow
  • Inventory reduction, workspace design
  • Balancing work and facilitating flow
  • Appropriate use of pull systems, Kanban, Supermarket
  • Heijunka and dealing with fluctuating demand

lean training and certificationOnly $99.00 + tax!

Charters: Service/Office

Length: 1.0 hours

This course describes the key elements to creat Value Stream Charters. Value Stream Charters are used at the start of a VSM activity to pull the appropriate information about the Value Stream together, communicating its purpose to the team, stakeholders and any governance or steering team. A carefully constructed charter can act as not only the communication tool for the project but also as a means of understanding project scope, managing risks whilst providing a means of monitoring progress and achievement.

Training Course Content

  • Key elements of Creating Value Stream Charters
  • Goals and Objectivies
  • Determining Scope
  • Team Identification
  • Metrics
  • Timelines for completion
  • Risks

lean training and certificationOnly $99.00 + tax!